Lead Playroom Attendant

HIRING RANGE: $13.34 - $16.34 HOURLY

FULL SALARY RANGE: $13.34 - $19.35 HOURLY

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

• People First - Giving priority to others
• Respect - Treating others with courtesy and dignity
• Integrity - Serving with honesty, trust and hard work
• Deliver - Following through on commitments while exceeding expectations
• Excel - Creating an innovative and improving work environment

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides a safe and positive environment for children by taking correcting unsafe situations, remaining observant of any unsafe situations, maintaining the cleanliness of the playroom throughout scheduled shifts, and adhering to and `enforcing policies and procedures.
• Provides customer service to patrons by welcoming parents and children, consulting with management before approaching parents with concerns, and maintaining a customer service approach in all interactions.
• Engages children in desirable behavior by encouraging appropriate use of toys, following established discipline guidelines, and creating a stimulating and engaging environment.
• Maintains accurate records on all children within the playroom areas, such as medical forms and releases, check-in and out logs, and completing incident forms.
• Provides daily updates to staff and other team leaders, and notifies the manager on duty of changes with a direct impact on the playroom operations.
• Assists supervisors with hiring and training attendants.

Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent with no prior relevant work experience.
• Basic computer and phone skills are required.

• Valid Texas Class C Driver's License.
• Must be at least eighteen (18) years old.
• First Aid/CPR Certification (specific to children), and babysitting certification, within thirty (30) days of employment.

Knowledge of:

• City of Allen policies, procedures, and PRIDE values related to customer service, public interaction, and staff.
• Basic principles of child supervision and safety in a playroom or childcare setting.
• Child development and behavior to promote positive and age-appropriate interactions.
• Health, hygiene, and cleanliness standards in environment designed for children.
• Emergency procedures and child-specific First Aid/CPR practices.
• Proper documentation for check-in/out logs, medical forms, and incident reports.
• Team leadership and basic staff training and scheduling processes.

• Deliver excellent customer service while supporting the City's values.
• Supervising and engaging children in a safe, friendly, and developmentally appropriate way.
• Identifying and responding to potential safety concerns and hazards promptly.
• Communicating clearly and professionally with parents, children, and team members.
• Encouraging positive behavior and managing conflicts using established discipline guidelines.
• Maintaining accurate records and completing required documentation.
• Leading and supporting team members, including assisting with hiring and training.
• Managing daily operational updates and escalating relevant information to management.

Physical Demands / Work Environment:

• Basic principles of child supervision and safety in a playroom or childcare setting.

• Requires frequent standing, walking, bending, kneeling, reaching, and occasional sitting or crouching at child level.
• Involves use of hands and arms to handle toys, equipment, and cleaning supplies.

• Verbal and auditory ability to read printed materials and computer screens and to observe activities and communicate clearly.
• Must be able to lift 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

• May involve exposure to cleaning agents, shared equipment, and minor health risks (e.g., germs).
• May require evening, weekend, and holiday shifts based on facility needs.