Duty Analyst

Please note that this position is contingent upon the successful award of a contract currently under bid.

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

Summary:

The Duty Analyst will be a single point of contract providing mission essential support outside of standard working hours supporting the US Coast Guard Product Support Service Desk.

May be eligible for telework part time at the government's discretion.

Essential Job Functions:

• Handles calls on an on-call basis where immediate assistance is required.
• Able to independently troubleshoot and provide solutions to customers, escalating issues to the Deputy Project Manager and Delivery Manager when required.
• Document incidents, resolutions, and updates in the ticketing system in compliance with established procedures.
• Provide timely updates to stakeholders regarding the status of critical issues or incidents.
• Perform other duties as needed.

Necessary Skills and Knowledge:

• Familiarity with IT service management tools and ticketing systems.
• Strong troubleshooting and analytical skills with the ability to resolve issues under pressure.
• Excellent verbal and written communication skills.
• Ability to work independently and make sound decisions in a dynamic environment.

Minimum Qualifications:

• Minimum 4+ years experience providing Tier 3 application helpdesk support
• Experience with Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting, and Oracle.
• Ability to work non-standard hours/overnight on-call.
• Public Trust (Tier 2 Investigation)

Preferred Qualifications:

• Knowledge of US Coast Guard operations, policies, or federal government processes is a plus.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.