Director - Primary Care Ambulatory Operations

The Rector & Visitors of the University of Virginia
$104,908.00 - $209,817.00 Annual
vision insurance, paid time off
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Sep 15, 2025
Responsible for the clinical, administrative, operational and financial activities of ambulatory programs in multiple clinic settings, under the direction of the Service Line Administrator. Works collaboratively with clinical departments, nursing, physician leadership, other medical center departments, management, faculty and other stakeholders to ensure: timely patient access to care, operational efficiency, effective and safe delivery of patient care, practice productivity, fiscal integrity, regulatory compliance and high patient satisfaction. Plans, organizes, directs and manages, through jointly supervised staff, the outpatient operations for designated programs. Coordinates the recruitment and orientation of key personnel; develops and motivates employees to optimize talents and meet the overall needs and goals of the organization. Ensures effective communication and collaboration with the department administrator, physician leadership and nursing to ensure goals, operations, and strategic direction are aligned. Directs and/or coordinates outpatient revenue cycle initiatives including time-of-service cash collection, financial counseling, referral/authorization management, charge master maintenance, and regulatory audits. Directs and/or coordinates the maintenance, training, design and/or implementation of the outpatient IT business and clinical applications. Develops operating and capital budgets for ambulatory programs. Make recommendations to management areas. Organizes and oversees the activities of assigned areas designated to improve patient care and ensure compliance with Joint Commission standards, State Health Department rules and regulations and other legislative directives. Serves on a number of ad hoc and standing committees. Carries out service excellence and patient safety programs, in collaboration with physician leadership. Promotes a culture of service excellence, including patient and employee satisfaction. Carries out Medical Center policies and procedures designed to maintain a safe working environment in the context of regulatory standards, facility constraints and cost. Participates in OSHA and Joint Commission reviews. Ensures compliance of regulatory and quality assurance programs with the Medical Center goals. In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: Bachelor's degree required. If licensed to practice as a Registered Nurse - Bachelor's of Science in Nursing from an accredited program required. Masters degree must be obtained within 4 years of hire or transfer. If an RN license is held, a BSN is required. Preferred Requirements: BSN/RN licensure. Experience in Primary Care/Medicine strongly preferred. Experience: Minimum of 5 years' experience in progressively more responsible roles. Epic Implementation experience is highly desirable. Clinical Scheduling experience is highly desirable. Other Skills: Strong communication and interpersonal skills, as well as the ability to balance many demands simultaneously. Licensure: None. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $104,908.00 - $209,817.00 Annual Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.