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Care Technical Customer Advocate

NOKIA
$122,055 till $226,673 per annum * Plus, potential incentive/variable compensation for eligible roles.
life insurance, paid time off, tuition assistance
United States, Texas, Dallas
3201 Olympus Boulevard (Show on map)
Apr 18, 2025
Person has the responsibility for understanding 3GPP Specifications, Nokia product implementation, integrating ,testing and verification of Nokia 5G RAN with other Devices/Chipets from Key eco-system partners. As part of these activities the Engineer should be able to understand Nokia 5G RAN implementation and design test plans to verify Nokia 5G RAN functionalities. Ensure good inter-operability with Devices and 5G RAN. Work as an expert in 5G RAN and Lead and execute technical activities and projects in own responsibility areas. Write requirements by understanding specifications, prepare test plans, reports, and other guiding documentation from a technical point of view. May work also outside of own process area on technical issues. Solves complex engineering problems in many technology areas especially 4G and in 5G-4G interworking areas. Coaches other team members in solving complex engineering problems. Undertakes technical training responsibilities The main objective is to work as System Engineer to support Nokia 5G and LTE products * Test cases planning including reviews/analysis of feature specifications * Test specification work including creating/updating/reviewing test documents (i.e. test plans, test cases, test reports, feature specification, instructions etc) * Perform inter-operability testing with OEM/Chipset vendors in Nokia lab and if needed in the customer lab * Install, commission, and integrate 5G gNB and 4G eNB in test environment * Testing and reporting for assigned test cases * Fault investigation/reporting which includes cooperation with other teams * Analyze logs and troubleshoot problems from the field and customer lab * Provide remote and/or on-site support to Nokia Test Teams on site and/or in customers lab. * Perform Lab maintenance activities which includes evaluating test tools and test equipment needed prior to each release, upgrading Network Elements, and building/expanding of workstations & 5G gNB/ 4G eNBs as needed * Familiarization with the logging tools, processes and methods linked to the role (QXDM, Wireshark (5G and 4G), EMIL, SYSLogs, Sherpa etc) * Provide training to team members on new features/test equipment as needed * Consults, supports and guides team members * Travel 10% At least 5+ years' experience in SW/HW integration or system testing Nokia wireless radio access products 5G/4G * Knowledge on Nokia RF is a plus * Understand E2E 5G, 4G network implementation * Excellent knowledge of LTE and 5G radio interface protocols * Good familiarity with LTE and 5G L1 and L2 concepts (OFDM, RRM, Frame structure, Beamforming , scheduler, etc) * Ability to understand and evaluate internal/external (3GPP) specifications * Experience with test analysis, test planning and test case design * Strong experience with system testing and troubleshooting * Experience with test equipment & Tools: signal generators, spectrum analyzers, test mobile, protocol analyzer * Experience with UE testing and UE log analysis (e.g. via QXDM, QCAT etc) Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World's Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Additional Information US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to: Corporate Retirement Savings Plan Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D - Company paid 2x base pay Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.( Check the salary ranges in the job info section for this role) All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.