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Quality Assurance Manager - Supervision Group more...
Location:New York, NY
Company:Federal Reserve Bank of New York
First posted:June 15, 2017 (last updated 1 week 2 days ago)

Primary Location: NY-New York City

Full-time / Part-time: Full-time

Employee Status: Regular

Overtime Status: Exempt

Job Type: Experienced

Travel: Yes, 5 % of the Time

Shift: Day Job

Job Summary


The Quality Assurance (QA) Manager is responsible for developing and executing a strong quality assurance program that independently evaluates and provides direction for improving the quality, efficiency, and consistency of Supervision`s supervisory processes and products; and manage an enterprise-wide program for quality management.


The Quality Assurance mandate, governed under AD-07-23, is to evaluate the quality of supervisory processes and associated products to identify and confirm sound practices, determine where weaknesses exists and make recommendations to mitigate weaknesses.
Principal Duties and Responsibilities


The individual in this role is responsible for managing the Supervision Group's QA program.  This individual would be expected to engage with the Group's senior management oversight team, develop strong working relationships with all business lines across Supervision, and interpret and implement various quality management guidelines as outlined by the Board of Governors.  The role will include frequent and consistent engagement with staff at the Board of Governors.  
The work conducted by the team in pursuit of executing on a QA program involves the following activities:   

  • Conduct an annual QA risk assessment and prioritization process;
  • Plan and conduct independent QA reviews, which involve:     
    • Understanding the logical flow of processes and documents;
    • Evaluating the effectiveness, efficiency, quality and consistency of processes, products and associated controls;
    • Determining compliance with internal and external policies and guidance, utilizing a risk focused approach.
  • Produce written reports that identify strengths and weaknesses uncovered during QA reviews and make recommendations to remediate weaknesses and non-compliance issues;
  • Communicate findings from reviews with peers, business line management and Executive Oversight Committee;
  • Actively promote QA's role as a resource for Supervision staff in interpreting policies, procedures and best practices to uphold standards and consistency across the Group;
  • Monitors all findings and action plans related to the Board's triennial Operations Review as well as other external reviews and create comprehensive reporting;
  • Contribute to and maintain information repositories and applications;
  • Share insights with team members to ensure that efforts are integrated and aligned and that the appropriate knowledge transfer related to supervisory products and procedures occurs;
  • Work collaboratively with external Communities of Practice and other Reserve Banks and the Board;
  • Lead the execution of a strong quality assurance program that independently evaluates and provides direction for improving the quality, efficiency and consistency of Supervision`s supervisory processes and products.
  • Identify opportunities for improvement and communicate these opportunities to the Program Management Team.
  • Provide leadership in negotiating with peers groups and Supervision stakeholders and collaborate to achieve alignment with Supervision `s goals and objectives.
  • Assume active role in training and development of QA staff.
  • Ability to execute on priorities and communicate results to stakeholders.
  • Lead system workgroups including QA groups from other Reserve Banks, who are members of the System`s Quality Assurance Community of Practices (QACoP).
  • Ensure that the team has a well-developed knowledge of Supervision `s supervisory process, practices and products, including risk focused supervision.

FRBNY Competencies

  • Big Picture Orientation: Takes a bank-wide view, leveraging insights from multiple sources to create short and long-term strategies in support of the Bank`s mission.
  • One-Bank Focus: Works collaboratively across Groups to achieve the best outcomes for the Bank.
  • Manages and Develops Talent: Actively supports staff growth and development; ensures talent is appropriately deployed to maximize business results.
  • Advances Diversity and Inclusion: Creates and maintains an inclusive work environment that encourages diverse thoughts and perspectives.
  • Experience, Judgment and Execution: Demonstrates sound logic and insights; is widely recognized as a subject matter expert in their business area.

Supervisory Responsibilities

  • Manages and leads a team of associate level professional staff.

Job Requirements (including Education and Qualifications)

  • The ideal candidate for this role will have demonstrated an extensive knowledge of supervisory products and procedures, strong analytical skills, along with very well-developed communications and negotiation skills.  The manager must have the necessary skills to ensure that the Group's Quality Assurance program retains its independence and continues to evolve and mature.   
  • Bachelor's degree is required. Major in engineering, mathematics, operational research, business, finance or other technical discipline is preferable. Advanced degree, such as an MBA, is a plus
  • Industry recognized applied project expertise in Quality management methodologies, preferably in Financial Services
  • Experienced in benchmarking, advanced statistical techniques, financial analysis and business case development.

More specifically, the ideal candidate should have: 

  • Extensive knowledge of supervisory processes, practices  and products as evidenced by examination commission or equivalent experience;
  • Knowledge of supervisory tools and associated databases and systems (e.g.,  C-SCAPE, BOND, E-Workpaper and ITrack);
  • Proven analytical skills to assess complex processes, products and testing results;
  • The ability to arrive at sound conclusions; develop a big picture view from details; devise appropriate recommendations; 
  • Strong prioritization and organizational abilities to effectively manage multiple and challenging tasks;
  • Excellent written and verbal communication skills along with the ability to effectively communicate complex issues, analysis, and supervisory concerns, coupled with the ability to gauge and adjust communications to a range of different audiences with tact and flexibility;
  • Leadership and negotiation skills, especially the ability to build effective and collaborative working relationships with examiners, managers, and others to achieve goals and objectives;
  • A willingness and interest to develop innovative methods to perform responsibilities as supervisory models and processes evolve.  


This position requires access to confidential supervisory information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, U.S. permanent residents who are not yet eligible to apply for naturalization and U.S. permanent residents who have applied for naturalization within six months of being eligible to do so.


The Federal Reserve Bank of New York is committed to a diverse workforce and to provide equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

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