find jobs
job title, keywords or company
city, state or zip code
Location:Detroit, MI
Company:Compass Group USA
First posted:June 07, 2017



Click here to Learn More about a Career with TouchPoint

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

And, as a member of Compass Group USA, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way.  As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to TouchPoint, Support Services.  The opportunity for greatness is real at TouchPoint, Support Services and throughout the Compass world.

The HRG is a newly created position within the region to support new business for Patient Sitter and Patient Transportation programs and employees in the Detroit Area.  The HRG will report to a Systems Director and work very closely with the region's HR Manager

Job Summary: 

The primary focus of this position is to assist with the Human Resources function. The HR Generalist will take a support role assisting the Area HR Manager and the operational Directors in all of the following functional areas: associate relations, labor relations, HR specific training, HR legal requirements and compliance, compensation practices, deployment of HR policies and procedures, associate engagement survey action plan follow up, support the performance management process, assist in the hiring of all non-exempt and exempt associates, and managing the employee relations process.  Specific duties include: 


  • Working with operations leadership and Area HR Manager, plans, sets objectives, and develops appropriate strategies and tactics to maximize a productive, engaged workforce
  • Prepares summaries, documentation and statistics to support the operation and human resource goals.
  • Objectively coach associates and management through complex and difficult issues.  Provide guidance to management on appropriate disciplinary action.  Assist or direct with on-site investigations.
  • Support internal customer survey and associate engagement survey interpretation/feedback process.
  • Attend department manager meetings to increase HR visibility, conduct classroom training, provide assistance and implement HR initiatives.
  • Design and implement human resources tools to support the strategic and tactical HR business plan.
  • Advise leadership team through strategy development relating to Human Resource topics
  • Manage system wide Intel projects as assigned, ensuring compliance and completion
  • Manage HR system platforms such as  MyOpportunity, MyCPM and MyStaff as needed


  • Bachelor's degree in HR or related field required; Master's degree preferred.
  • Three (3)+ years human resources generalist experience required.   
  • Union experience strongly preferred.
  • HR experience at a large organization required.
  • Intermediate Microsoft Word, Excel and PowerPoint skills; advanced skills preferred.
  • Experience responding to common inquiries or complaints from customers, regulatory agencies or members of the business community.
  • Strong presentation and communication skills required. 
  • Local travel required


Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Location: Michigan-Detroit
Activation Date: Tuesday, June 6, 2017
Expiration Date: Friday, September 1, 2017
Apply Here

Send this job to yourself or a friend.

Please mention
if asked how you found this job.